Since 2002, ACON has been engaged in a national quality improvement program to initially attain, and subsequently maintain, Accreditation through the Quality Improvement Council of Australia.

This program requires us to meet or exceed a comprehensive set of best practice standards across three core areas of work.

1. Building a Quality Organisation

• Leadership and Management
• Human resources
• Physical resources
• Financial management
• Knowledge management
• Risk assessment and management
• Legal and regulatory compliance

2. Providing Quality Services and Programs

• Identifying and meeting community needs
• Focusing on positive outcomes
• Ensuring cultural safety and appropriateness
• Confirming consumer rights
• Empowering consumers
• Coordinating services and programs

3. Sustaining Quality External Relationships

• Service agreements and partnerships
• Collaboration and strategic positioning
• Incorporation and contribution to good practice
• Community and professional capacity building

Our latest three-year Accreditation was attained in June 2008. Accreditation confirms that ACON has provided comprehensive evidence of our commitment and actions to engage in continuous quality improvement.

More info

Contact: ACON Reception

Tel: (02) 9206 2023
Free Call: 1800 063 060
Hearing Impaired: (02) 9283 2053

Email: acon@acon.org.au

Web: www.qic.org.au