About ACON

Quality Improvement

Since 2002, ACON has been engaged in a national quality improvement program to initially attain, and subsequently maintain, Accreditation through the Quality Improvement Council of Australia.

This program requires us to meet or exceed a comprehensive set of best practice standards across three core areas of work.

1. Building a Quality Organisation

Leadership and Management
Human resources
Physical resources
Financial management
Knowledge management
Risk assessment and management
Legal and regulatory compliance

2. Providing Quality Services and Programs

Identifying and meeting community needs
Focusing on positive outcomes
Ensuring cultural safety and appropriateness
Confirming consumer rights
Empowering consumers
Coordinating services and programs

3. Sustaining Quality External Relationships

Service agreements and partnerships
Collaboration and strategic positioning
Incorporation and contribution to good practice
Community and professional capacity building

Our latest three-year Accreditation was attained in June 2008. Accreditation confirms that ACON has provided comprehensive evidence of our commitment and actions to engage in continuous quality improvement.